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Privacy Policy

Last updated: 18 August 2026

Preservers & Co. Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit www.wearepreservers.com or get in touch with us, why we collect it, and what rights you have over it, in line with UK GDPR and the Data Protection Act 2018.

1. Who we are

Preservers & Co. Ltd is a company registered in Scotland (company number SC867296), with registered office at Burgh Parks, Castramont Road, Gatehouse of Fleet, Castle Douglas, DG7 2JE.

We are the data controller for the personal data described in this policy.

Contact us:

  • General enquiries: hello@wearepreservers.com
  • Orders and account queries: orders@wearepreservers.com
  • Post: Burgh Parks, Castramont Road, Gatehouse of Fleet, Castle Douglas, DG7 2JE

If you have registered with the Information Commissioner's Office, add your ICO registration number here: [insert ICO registration number].

2. The personal data we collect

Depending on how you interact with us, we may collect:

  • Contact details — name, business name, email address, postal address, phone number
  • Trade and order details — items or ranges you're interested in, order or quote history, delivery address
  • Payment or invoicing information — where relevant to fulfilling an order (we don't store full card details ourselves)
  • Form submissions — details you give us through enquiry forms on the site, such as requests for trade pricing or stockist information
  • Marketing preferences — whether you've opted in or out of emails, and what you've clicked on or opened
  • Correspondence — anything you send us by email, contact form, or phone
  • Technical and browsing data — IP address, browser type, device information, and pages viewed, collected automatically through cookies and similar technology

3. How we collect your data

We collect personal data when you:

  • Fill in a form on our website, for example to request trade pricing, become a stockist, or make a general enquiry
  • Place an order or set up a trade account with us
  • Sign up to our newsletter or marketing emails
  • Contact us by email or phone
  • Browse our website (via cookies, see section 6)

4. How we use your data and our legal basis

What we use it for Legal basis
Responding to enquiries and quote requests Legitimate interest, or steps taken at your request before entering a contract
Processing orders, invoicing, and handling queries or returns Performance of a contract with you
Setting up and managing a trade account Performance of a contract with you
Sending you marketing emails about products, offers and news Your consent, or our legitimate interest in marketing to existing customers about similar products (see section 5)
Improving our website, products and customer service Legitimate interest
Preventing fraud and keeping our systems secure Legitimate interest
Keeping financial and tax records Legal obligation

We only use your data for the purpose we collected it for, unless we reasonably consider we need to use it for another related reason, in which case we'll let you know.

5. Marketing communications

We'll only send you marketing emails if you've opted in, or if you're an existing customer and we're marketing similar products or services to those you've already bought from us (the "soft opt-in" allowed under UK law). You can opt out at any time by clicking unsubscribe in any marketing email, or by emailing hello@wearepreservers.com.

Opting out of marketing won't stop us sending you service messages, such as order confirmations or account updates.

6. Cookies

Our website is built on HubSpot, and uses cookies and similar technologies to make the site work, understand how it's used, and support marketing. This typically includes:

  • Essential cookies — needed to run the site and keep it secure. These can't be switched off.
  • Analytics cookies — HubSpot's own analytics cookies (such as hubspotutk and the __hstc family), which help us understand how visitors use the site and how forms perform.
  • Marketing cookies — used to follow up on form submissions, personalise content, and measure marketing performance.

[Insert or link to your full cookie list here, matching what HubSpot's cookie banner reports, plus any other analytics or advertising tools you run, such as Google Analytics or LinkedIn Insight Tag if in use.]

You can control cookies through your browser settings, or through our cookie banner, at any time. Blocking essential cookies may stop parts of the site working properly.

7. Who we share your data with

We share personal data with trusted third parties who help us run our business, including:

  • HubSpot — our website builder and CRM, which hosts our site, handles form submissions, and powers our email marketing
  • Our accounting software (Xero) — for invoicing and financial record keeping
  • Delivery couriers, where we're shipping an order to you
  • Our accountant and IT support providers, where needed to run the business

[Add or remove providers here to match what's actually connected to your site.]

We only share what each provider needs to do their job, and we have agreements in place requiring them to keep your data secure and use it only for the purposes we've instructed.

We will never sell your personal data.

We may also share data where required by law, for example with HMRC, or to protect our rights, property or safety, or that of our customers.

8. International transfers

Some of the providers listed above, including HubSpot, may store or process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities, to protect your data to the same standard as it would receive in the UK.

9. How long we keep your data

We keep personal data only as long as we need it for the purposes described in this policy. As a guide:

  • Order and transaction records are kept for as long as required for tax and accounting purposes (currently six years)
  • Trade account details are kept for as long as the account is active
  • Marketing data is kept until you unsubscribe or ask us to remove it
  • Enquiry and form submission data is kept for as long as reasonably needed to resolve the matter and for a short period afterwards

10. Data security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure hosting through HubSpot and restricted access to customer data within our business. No online service can guarantee complete security, but we work to keep your data safe.

11. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Erase your data, in certain circumstances
  • Restrict how we use your data
  • Object to processing based on legitimate interest, including direct marketing
  • Data portability — receive your data in a portable format, or have it transferred
  • Withdraw consent at any time, where we rely on consent

To exercise any of these rights, email hello@wearepreservers.com. We'll respond within one month.

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

12. Children

Our website is aimed at trade customers and other businesses. We don't knowingly collect personal data from children.

13. Changes to this policy

We may update this policy from time to time, for example if we start using a new service or our practices change. We'll post the updated version here with a new "last updated" date, and encourage you to check back periodically.

14. Contact us

If you have any questions about this policy or how we handle your data, get in touch:

  • Email: hello@wearepreservers.com
  • Post: Burgh Parks, Castramont Road, Gatehouse of Fleet, Castle Douglas, DG7 2JE